Carlton Downtown Hotel | Dubai ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Sheikh Zayed Road, Dubai, United Arab Emirates, 00000

“The Carlton Downtown Hotel boasts an unbeatable central location that's perfect for exploring Dubai.”view full review

Carlton Downtown Hotel, a 4-star Dubai hotel, offers a luxurious retreat with six on-site restaurants, a rooftop pool, and easy access to key landmarks. Located in the commercial district on Sheikh Zayed Road, it is ideal for both business and leisure travelers.

Rooms & Amenities

The Carlton Downtown Hotel features 365 spacious rooms and suites with modern decor and luxury amenities. Accommodation options include deluxe rooms, classic one-bedroom suites, and expansive two-bedroom suites, some offering breathtaking views of the Arabian Gulf and Burj Khalifa.

Dining Choices

Dining options include Baÿty Restaurant, offering an international buffet, and Narrah Restaurant & Lounge, specializing in Lebanese cuisine. Guests can indulge in cocktails and city views at LEVEL47, the highest outdoor restaurant in Dubai, or enjoy casual fare at Deli Grind and Jimmy Wickets Sports Bar & Lounge.

Leisure & Business Facilities

The hotel features a fully equipped Fitness Centre with views of the Arabian Gulf, a rooftop pool with bar service, and a tennis court. Business facilities include 28 meeting rooms, adaptable for different event sizes, and customized catering services for corporate events.

Location & Accessibility

Located moments from the Dubai Financial Centre Metro Station, Carlton Downtown Hotel is easily accessible for exploring major attractions like the Dubai Mall, Burj Khalifa, and Dubai Opera House. The hotel also offers free valet parking for guests.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

2 persons

455 sq. feet

Bed options:

1 King-size bed

City view

Shower

Bathtub

room details

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Classic One Bed Room Suite

Max:

2 persons

560 sq. feet

Bed options:

1 King-size bed

City view

Shower

Bathtub

room details

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Premium One-Bedroom Suite

Max:

3 persons

755 sq. feet

Bed options:

1 King-size bed

City view

Shower

Bathtub

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Dubai2000 ft

Airports

Dubai Creek SPB (DCG) 5.8 mi

Dubai (DXB) 15.7 mi

Train

Financial Centre Station700 ft

Underground

Financial Centre700 ft

Bus

Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Excellent Breakfast Buffet

“I was blown away by the breakfast spread! The options were incredibly diverse, featuring everything from traditional Western and continental dishes to Middle Eastern, Indian, and even Chinese cuisine. It truly set a good tone for the day.” view full review

Spacious Family Suite

“Our Beautiful Room was surprisingly spacious and came with a fully equipped kitchen, which was a fantastic bonus. Having a washing machine and microwave was incredibly convenient for our family stay, and it offered excellent value for the money we paid.” view full review

Clean but Outdated

“While the bathroom in our suite was clean, it did feel a bit dated. The old tiles and the bathtub were functional yet could use some modernization. However, this did not overshadow the overall positive experience.” view full review

Comfortable and Large

“The bedroom was very comfortable with a proper bed that ensured a good night's sleep. The overall spaciousness of the room added to the comfort, making our stay enjoyable.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Tennis court

Guest Parking

Electric kettle

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's menu
Children's pool

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Rooftop pool
Heated swimming pool
Beach umbrellas
Sun loungers
Night club
Sun terrace
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Back massage
Full body massage
Foot massage

Room features

Air conditioning
Soundproofed rooms
Sitting area
Dressing area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Sheikh Zayed Road, Dubai, United Arab Emirates, 00000

Map view

Sheikh Zayed Road, Dubai, United Arab Emirates, 00000

City landmarks

Mall

The Dubai Mall

1.2 mi

Tower

Burj Khalifa

1.3 mi

Fountain

The Dubai Fountain

1.7 mi

Aquarium

Dubai Aquarium & Underwater Zoo

1.2 mi

Museum

Dubai Dino

4800 ft

Landmark

Emirates Towers

4200 ft

Theme Park

Kidzania

1.1 mi

Bridge

Souk Al Bahar

1.6 mi

Museum

The Green Planet by Meraas

1.5 mi

Landmark

The Boulevard Mall

4100 ft

Shopping Area

City Walk

4400 ft

Event hall

World Trade Centre

1.5 mi

Gallery

Empty Quarter

3000 ft

Gallery

Opera Gallery Dubai

3100 ft

Gallery

Cuadro

3200 ft

Landmark

Gallery One Dubai Mall

4800 ft

Landmark

The Tower

3300 ft

Gallery

East Wing

2100 ft

Zoo

Dubai Zoo

1.5 mi

Landmark

Satwa District

5000 ft

Landmark

The Museum of The Future

4500 ft

Gallery

Art Sawa

3300 ft

Square

Burj Plaza

1.2 mi

Park

Burj Park by Emaar

4700 ft

Landmark

Infinity

3400 ft

Gallery

Mb & f M.a.d'gallery

3700 ft

Landmark

City Card Dubai

4300 ft

Night club

Sensation Club

4400 ft

Landmark

Dubai Ice Rink

1.2 mi

Nearby

Night club

Mint Leaf of London

1100 ft

Restaurants

Eric's

200 ft

22 A Sheikh Zayed Road Mardoof Building

SoHo Grill

300 ft

Sheikh Zayed Rd Block D

Turkish Rooftop Shisha Lounge

200 ft

115 Sheikh Zayed Rd Emirates Grand Hotel Dubai

Hatam Restaurant

200 ft

Mall of the Emirates Sheikh Zayed Rd

Zephyr Rooftop Restaurant & Lounge

200 ft

Sheikh Zayed Road Level 47

Grand Mahal Restaurant

200 ft

Zaabeel Road D84ST

JJ Chicken

400 ft

DIFC - Dubai world trade center 2 Kawakeb Building Blod D

Bento-Ya

500 ft

Sheikh Zayed Rd

Bayty Restaurant

400 ft

Sheikh Zayed Road Level 44

Margherita

600 ft

123 Sheikh Zayed Road Al Kawakeb Buildings

Reviews and Ratings

Reviews from guests about their experience.

68%

loved their spa retreat and can’t wait to return.

6.8/10

Nice

Rooms

8.2

Location

9.2

Service

7.0

Dining

7.2

Margaret

United Kingdom, March 2025

7.4/10

I just returned from an very nice six-night stay at the Carlton Downtown Hotel. The views from my room on the 40th floor, especially of the Burj Khalifa, were absolutely stunning. The location was perfect for exploring the city, and I enjoyed the fireworks display on New Year's Eve, which was just a short walk away. However, the service felt a bit impersonal at times, and I did experience some issues with room service during my stay that could use improvement. Overall, I had a fantastic time! 🎆🌃

Rooms

10.0

My Family Suite was spacious with amazing views of the city and Burj Khalifa. The room was equipped with amenities that made my stay comfortable.

Service

7.0

While the staff were generally friendly, I found the service a bit lacking in warmth. Room service wasn't very responsive, which was disappointing.

Location

10.0

The hotel is centrally located, making it easy to access major attractions and restaurants. The metro station was just a 2-minute walk away, which was super convenient.

Dining

8.0

I enjoyed excellent food with great views, though some service aspects were not as attentive as I would have liked.

Facilities

7.0

Facilities were good overall, including a swimming pool on the 47th floor which had amazing views. However, the room service could definitely use some improvement.

Harper

United Kingdom, January 2025

7.4/10

I had a great stay at the Carlton Downtown Hotel, with friendly staff and a prime location. However, there were some drawbacks like limited elevator accessibility and occasional noise at night.

Rooms

8.0

I appreciated the spacious deluxe room with kitchen facilities. The furniture was a bit aged, but overall it was comfortable. My room offered fantastic views of downtown Dubai.

Service

6.0

The staff was generally helpful and kind. Though there were some hiccups with housekeeping, I felt that the hotel management could improve their communication and support.

Location

9.0

The hotel's location is fantastic. It's very central to Sheikh Zayed Road and within walking distance to restaurants and the metro.

Dining

6.0

Breakfast was fresh but had limited items. I wished there were more diverse options, especially for vegetarians.

Facilities

7.0

The hotel offered good facilities like laundry service and a pool for sunbathing. Despite some issues like slow elevators, there were resources for guests to enjoy.

Alan

United Kingdom, January 2025

7.4/10

I had a fantastic stay at the Carlton Downtown Hotel. The welcoming reception staff added a touch of warmth to our arrival, and the location is perfect, just minutes from the Dubai Mall and Burj Khalifa. However, I did notice that the housekeeping service was a bit slow on the first day, though they were always kind and responsive when contact was made.

Rooms

9.0

I stayed in a Deluxe Two-Bedroom Suite and was pleasantly surprised by the spaciousness and comfort it offered. The room was tastefully decorated and had great amenities, but there wasn't anything in the minibar, which was a bit disappointing.

Service

10.0

The staff provided excellent hospitality throughout my stay. Deepshika at the front desk was especially helpful, checking me into a suite when my booked room wasn't available right away.

Location

10.0

The hotel's location is superb, right in the city center and only a short distance from the metro station. It made accessing major attractions like the Burj Khalifa and Dubai Mall incredibly easy.

Dining

8.0

While the hotel has a sports bar, I found the dining experience could use some improvement. My room service order, Nasi Goreng, did not meet my expectations, as it tasted quite different from what I am used to in Southeast Asia. However, the cakes in the lobby looked delicious!

Facilities

8.0

The Carlton Downtown is equipped with a range of facilities including a gym and swimming pool, which I made use of during my stay. Free shuttle service to surrounding malls was a nice bonus, but I did encounter some delays with the lifts.

Sebastian

United Kingdom, December 2024

6.0/10

My stay at Carlton Downtown Hotel had its ups and downs. While the location was fantastic and the staff was friendly, I faced several issues, particularly with safety regarding my belongings and inconsistencies in housekeeping. I could see potential in the hotel's amenities and facilities, but the lack of attention to detail diminished the overall experience.

Rooms

6.0

My room was spacious but felt a bit dated and lacked some basic amenities like cutlery in the kitchenette. I expected a higher standard for a suite.

Service

5.0

The service was a mixed bag; while the staff was friendly, I encountered significant issues regarding the handling of my lost belongings, leaving me frustrated.

Location

8.0

The hotel is perfectly located in downtown Dubai, making it easy to access major attractions and the metro station, which was a major plus.

Dining

7.0

While the breakfast options were plentiful and tasty, I found it a bit monotonous after a few days. A greater variety would be welcome.

Facilities

6.0

The rooftop bar and pool were lovely, but I wished for better housekeeping consistency and more modern amenities.

Jordan

United Kingdom, October 2024

6.4/10

I had a pleasant stay at Carlton Downtown Hotel, thanks to its fantastic location near the metro and excellent service from the staff. However, I faced issues with the elevator wait time during peak hours, which was quite frustrating. Overall, it was a good experience, combining comfort and convenience with a few minor drawbacks. 😊

Rooms

8.0

My room was spacious and clean, featuring great views of the Burj Khalifa. However, I noticed a strong smoking smell despite it being a non-smoking room, which was disappointing.

Service

7.0

The staff were genuinely friendly and accommodating, making my stay more enjoyable. I had a few instances where room service could have been more attentive, but overall, they did well.

Location

9.0

The hotel's location is excellent, just a short walk to the metro station and close to Dubai Mall. This made it easy for me to explore the city. 🌆

Dining

7.0

I enjoyed my breakfast with a good selection of tasty options available. However, I found that the dining options weren't included in the room rate, which was a bit of an oversight.

Facilities

6.0

The pool and gym facilities were quite nice, though the elevator situation could be improved for a more seamless experience.